Frequently Asked Questions About Firebrand Pottery
Are you with the media?
Would you like to do a story on Firebrand Handmade Pottery? Come to the studio for an insider’s look at a family-owned pottery business from clay to the gallery. Contact holly@firebrandmarketing.com.
Need help with an order?
Have a question not answered below? Call the gallery at 830-538-9705 and leave a message if no one answers; the team may be in the studio and will call you back.
How can you carry Firebrand Handmade Pottery in our store?
Retailers are invited to reach out to holly@firebrand-marketing.com to bring Firebrand Pottery to their area. Retail Partner inquiries are available on the Retail Partners page.
Would you like to place a large order or a custom order?
For one-of-a-kind pottery for client gifts or for a restaurant, bar, hotel, or café, contact info@firebrandpottery.com for memorable pieces.
Are you interested in Firebrand Pottery Community giving?
Firebrand Pottery is a small family-owned business that supports local groups making a big impact in the community. It allocates funds and products each year to support these groups; contact the studio to be considered for partnership.
Firebrand Pottery Product Care
Is Firebrand Pottery Microwave Safe?
Yes. All Firebrand Pottery is microwave safe, including items such as the egg baker and microwave plate for heating leftovers.
Is Firebrand Pottery Oven Safe?
Yes. The pottery is made by firing in a kiln over 2,300 degrees Fahrenheit, so a home oven will not phase it.
Is Firebrand Pottery Dishwasher Safe?
Yes. Firebrand Pottery is dishwasher safe and made to be hard working and beautiful.
Is Firebrand Pottery Durable?
Yes, it is durable, but it is pottery and can break, so use it with care. Firebrand families use it every day for cooking, in the sink and dishwasher, and around kids. It survives over 2,300 degrees in a kiln, but it does not bounce.
Is Firebrand Pottery Food safe?
Yes. The pottery is food safe and can be used in the oven and microwave for baking and cleaned in the dishwasher.
Does your pottery contain any harmful ingredients?
All Firebrand Pottery products are 100% lead free and food safe.
Shipping Questions
When should I expect my order?
Items are usually packed within 1–2 business days. Once shipped, Firebrand Pottery sends a shipping notification email with a tracking number and expected delivery date.
How do you package items so they don’t break during shipping?
Each item is bubble wrapped individually and packed with lots of packing peanuts.
My item arrived broken, what do I do?
Email store@firebrandpottery.com within a week of receiving the item, with a picture of the broken piece and your order number, and Firebrand Pottery will help.
Do you ship internationally?
Yes. International shipping is offered, but shipping can cost more than the items.
Ordering Questions
I don’t see what I want on the website, does Firebrand do custom orders or make out-of-stock items?
Depending on the time of year, Firebrand Pottery can accommodate custom orders. The minimum is a $200 order and requires 50% down. At times the production schedule is too full for custom orders; call 830-538-9705.
Can I get a glaze sample before I place an order?
Firebrand Pottery does not send glaze samples. If visiting the Castroville store is not an option, order a condiment bowl or shot glass/toothpick holder to see a glaze in real life. Browse the Firebrand colors on the Glazes page.
Do You Offer Returns and Exchanges?
Unfortunately, Firebrand Pottery is unable to offer returns and exchanges.